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EIT Overview
From AgriLife WIki
Extension Information Technology (http://eit.tamu.edu) serves a diverse audience and collaborates with many entities to extend our capabilities. The best way to get an overview understanding of EIT functions is our natural workgroup divisions. These are not formalized groups, but functional teams. On a day to day basis, EIT staff function in more than one of these workgroups, although some have primary duties in a single workgroup.
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County, District, Administrative Office Support
Collaborators: AgriLife Extension, AgriLife Research, County Governments, County IT departments
Primary EIT staff: 6 Regional Based and 2 Campus Based Staff
- Steve Paz
- Jeffrey SoRelle
- Weldon Floyd
- Aimee Sandifeer
- Greg Thomas
- Pete Flores
- Jim Bradford
- Rory Harper
Functions:
- Professional development and technical training
- Cost share program implementation and setup
- Agency wide IT consulting and problem solving services
- Distance education design, training, and support
- Resource for staff, agents, and specialists to enhance their educational programs
- Video conferencing systems implementation, installation, troubleshooting, and training
- Secondary network and server support
- Wireless local area network installation and maintenance
- Network installation and website maintenance
- Hardware and software installation, training, and maintenance
Professional Development and Training
Collaborators: AgriLife Extension, County Programs Advisory Task Force, AgriLife Research
Primary EIT staff: 6 Regional Based and 4 Campus Based Staff
- Jill Hughson, Co-coordinator
- Jeffrey SoRelle, Co-coordinator
- Steve Paz
- Weldon Floyd
- Aimee Sandifeer
- Greg Thomas
- Pete Flores
- Jim Bradford
- Rory Harper
- Jim Segers
Functions:
- Cooperate with advisory groups to assess common IT Training needs
- Develop statewide IT training program
- Develop appropriate training materials
- Conduct Professional development and technical training
- Provide Centra WebConferencing tutoring and training
- Coordinate elearning related training topics with the eLearning group
Core Network Team
Collaborators: AgriLife Extension, AgriLife Research, COALS, CIS, TTVN, TAMUS, County Governments
Primary EIT staff: 7 Campus Based Staff
- Jim Segers
- Mike Gerst
- Robert Jenson
- Philip Hurley
- Chuck Braden
- Gloria Lea
- David Morley
Functions:
- LAN & equipment maintenance including server replacement rotation
- Management of the TAES Annex Server facility
- Enterprise data backup/restore operations
- LaserFiche DMS server support & maintenance
- AgriLife CMS server support & maintenance
- Web, file, print, and speciality server installs and maintenance
- GroupWise and IMAP email systems maintenance
- Blackberry Enterprise Server administration (Blackberry devices)
- GroupWise Mobile Server administration (SmartPhone devices)
- iFolder installation and maintenance
- GroupWise instant messaging installation and support
- Weblog system administration
- Support and training for center and departmental IT technicians
- Consulting and problem solving for networks and servers
- Security system analysis, implementation and reporting
- Information security planning, monitoring, reporting, & training
- Evaluation and implementation of new network technologies
Data Center Services
Collaborators: AgriLife Extension, AgriLife Research, COALS, Graduate Students
Primary EIT Staff: 3 Campus Based staff
- Rey Santos, coordinator
- Diann Mitchell
- Mary Mooring
Functions:
- Mentoring/assisting Extension graduate students
- Development & maintenance of organizational support online databases
- Development & maintenance of ASRED, SAAESD, and CES metrics databases
- Grovesite support for Extension effort, esp. Master Gardener and Master Naturalist
- 4H enrollment reporting system
- Centra Symposium help desk
- Maintenance of TCE-Employees website
- CD/DVD duplication and printing
- 4-H ONE evaluation system support
- Disaster recovery plan database
Applications Development Group
Collaborators: AgriLife Extension, AgriLife Research, COALS, TEEX
Primary EIT Staff: 6 Campus Based Staff
Functions: Create, maintain, and improve web applications including:
- Texas Extension Accountability System (TExAS) (and TExAS FAQ)
- TCEvents - Extension Conference Registration System
- Texas Extension Counties Online (TECO) website system
- BLT Management System
- Extension personnel directory (PERDIR) system
- Texas county map creator
- Extensión En Español
- Legislator Tracking
- Quality Counts Logging System
- TCE Bookstore (v2) with version 3 in progress
- Vehicle Cost Analysis
- Extension Evacuation Information Sheet
- 4-H Volunteer Report
- 4-H Youth Success Stories Board
- Brazos Valley Adobe-Macromedia Users Group (BVAMUG)
- Educational Resource Library (AV-Library static pages)
- Learning Opportunities Catalog
- Professional Development System Self-Assessments
- Regional Program Director Observations
- Website Directory
- Southern Rural Aquaculture Center Publications
- Tenure and Promotion Dossier Distribution/Access System
- TCE Web Statistics
- TCE Employees Website (intranet) (also home for the Grad Study/Professional Development Scholarships forms & the Financial Resource Management Manual)
- Security Incident Reporting System
- Vice Chancellor's Feedback Forum
- VG Young Institute Website
- National Video Conference Site Inventory
- Yes!PDS "portal" (leads off to PDS Self-Assessments, Extension Study and Training request forms and routing system, and the Learning Opportunities Catalog)
- Ag Program Personnel System
- Texas 4-H Volunteer Leader Education Reporting System
- Texas Database of Certified Child Safety Seat Instructors and Technicians
- Web-based Data Collection System [currently used for Publication Planning (Judy Winn) and 4-H Club Reporting]
- Electronic Testing system
- Electronic Survey system - similar to SurveyMonkey
eLearning team
Collaborators: AgriLife Extension, Ag Communications, eXtension, Specialists
Primary EIT Staff: 3 Campus Based Staff
- Jennifer Jahedkar
- Susanna Coppernoll
- Jill Hughson 25%
- Student/wage workers for projects as needed
Functions:
- Leadership and Support for eLearning
- Offer Professional Development for e-Learning in the way of published best practices, tutorials, new trends and apps, etc
- Support Instructional Design by offering Coaching, Review, and Consultation. Services including Development considerations; Help choosing applications and delivery platforms; Assistance in designing for specific audiences; Review & feedback on grant proposals; Advice on staffing & funding considerations etc
- Provide Course Development Services in the way of Consultation, Design & Development, Coordination, Review. Services include Working with subject matter experts to design and develop an e-Learning course or program; Contributing toward the design or development of selected resources; Reviewing & providing feedback on e-Learning course design etc
- Online courses developed or in various stages of development by the eLearning team listed online
- Provide Leadership and Support for Moodle for eXtension. Services include setting up and managing eXtension moodle sites for Outreach and for Professional Development, interfacing with remote-learner.net as needed for upgrades and support, creating course shells for teachers, proving education and coaching by way of the Moodle 101 course and in-MoodleMeet chats and providing Helpdesk support for Moodle via moodlehelp@extension.org to eXtension moodle users across the nation and their end users.
- Training on eLearning applications and instructional design for eLearning, delivered online and F2F.
IT Overhead Support
Collaborators: AgriLife Extension, AgriLife Research, COALS, TTVN, CIS, County government, State government, Southern Region, and eXtension
Primary EIT Staff: 4 Campus Based Staff
- Jim Segers
- Melanie Mattil
- Rosemary Rodriguez
- Aaron Rodriguez
Functions:
- General help desk support: http://eit.tamu.edu/agithelp.html
- Management of AgriLifeWiki, AgChat, and TCEBlogs
- IT strategic planning and program development
- IT training coordination (Jeffrey SoRelle and Jill Hughson coordinators)
- IT component specification and purchase consulting
- Cost share program coordination and implementation
- Acquisition and management of county internet connections
- IT outsourcing contract negotiation
- Department of Information Resources reporting
- Submission of Information Resources Strategic Plans for TCE and TAES
- Submission of Information Resources sections of LBB budget requests for TCE and TAES
- Information resource management for TCE and TAES
- County, district, and departmental consulting and problem resolution
- Video conferencing systems implementation and training
- Management of wide area network connections for ARECs and urban counties
- Office support
Help Desk
Collaborators: AgriLife Extension, AgriLife Research, COALS, TTVN, CIS, County government, State government
Primary EIT Staff: none assigned (Nov 2007)
Help desk operation currently is handled two ways:
1. The EIT office managers route phone calls and emails to the generic unit email account to an appropriate staff memeber.
2. By the use of emails to specific FogBugz (help desk ticketing software) accounts. Each FogBugz account has a specific EIT staff memeber assigned to respond.
The need for a more formal Help Desk operation has been recognized and added to the unit stragetic plan.
